TERMS AND CONDITIONS
Head Office
HIS UK, 35 The Chase, Clapham, London SW4 0NP
Contact: sophie@hisuk.org
Deliveries
When an order has been placed with us it will be understood that you have read the following terms and conditions.
We require basic information including: name, email, payment details, phone number and address. This information is required to process your order. Your phone number is needed just in case there is an issue with the order placed and we need to contact you.
Please note we will be unable to meet orders as a result of the following:
We are unable to authorise payment
If the product you have ordered is out of stock
If our courier company is unable to deliver
Our standard delivery will cost £4.50 and will be with you within 3-5 working day and applies only to UK residents. We do reserve the right to contact you regarding an increase in the price and ask for additional payment if required.
Our express delivery will cost extra and this can be requested upon order. This would arrive with you within 1-2 working days. We do reserve the right to contact you regarding an increase in the price of delivery, and ask for additional payment if required. Please note we reserve the right to contact you if postage is more due to weight and/or size.
International standard delivery can be arranged on request. Despatch should be within 7-14 working days. However for larger orders, prices will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required. Please note orders outside the UK may be subject to import duties and taxes which is out of our control and you will be responsible for these payments.
All prices are charged in Great British Sterling (GBP), the prices include 20% UK VAT.
Before purchasing any items please check that your information provided is all correct and up to date.
Returns Policy
As an independent, start-up company, goods must be returned to us within 7 days of receipt, undamaged and in their original packaging, with all order details provided, and please obtain a proof of postage.
You are responsible for the cost of returning your item(s) to us, unless you receive a faulty, damaged or wrongly despatched item.
Please pack your item with care, using all original packaging provided, as the goods are your responsibility until have been returned to our head office.
If an undamaged order is returned in full to us within 7 days, a refund will be issued to you.
We cannot be responsible for goods lost in transit when using Royal Mail, or any other alternative return services, which are not arranged via our team.
When returning an item, please make sure you send it to our office: HIS UK, 35 The Chase, London, SW4 0NP.
Refunds
It can take up to 7 working days from the date of the goods being delivered back to our office. Before a refund is issued, we will inspect the returned item(s) and will notify you of your refund/replacement via email.
Exchanges are only valid if the product(s) you have received are faulty.
If the item(s) delivered are faulty, you are required to let us know within 7 days of receiving the parcel. Failure to contact us after this timeframe is no longer our responsibility and we are therefore not obligated to issue a refund.
Website Product Pricing and Description
Every product bought is sold, subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the prices and descriptions of products on our website, or pop-up shops, are accurate at the time when they were either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on our website (including product descriptions) at a certain time may not reflect or completeness of the information and cannot be responsible for any errors or omissions for the results arising from the use of such information.
In the event of our products appearing in the press or other media, we take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in any pop-up shops are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
Privacy and Copyright
Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this website.
Copyright & Trademark
All the content of these pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of HIS UK. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation into any other work part of or all content available on HIS UK site is forbidden, with exception of:
Printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with HIS UK or for non-commercial purposes.
The complete liability of HIS UK under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
HIS UK will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any case beyond its reasonable control.
HIS UK may assign or transfer any of its rights or sub contact any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any obligations under these terms and conditions expect with the specific written permission of HIS UK.
Any person who is not a party of these terms and conditions shall have any right to enforce any term under the Contract (Rights of Third Parties) Act 1999. Nothing in the conditions is indeed nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law:
The use of this website and these Terms and Conditions are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK Law. Whilst we are happy to consider requests for products and enquiries from outside the UK, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.